Privacy

The Hawke's Bay Regional Sports Park Trust who operate MItre 10 Park is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020.

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with Mitre 10 Park, visit our website, make bookings, attend events, or contact us.

What information we collect

We may collect personal information including:

  • Your name

  • Email address

  • Phone number

  • Postal address

  • Organisation or club details

  • Booking and event information

  • Payment and invoicing information

  • Correspondence with us

  • Website enquiry information

  • CCTV footage where applicable

You can choose not to provide personal information, however this may affect our ability to provide bookings, services or respond to your enquiries.

How we use your information

We use your personal information to:

  • Manage facility bookings and venue hire

  • Communicate with customers and user groups

  • Process invoices and payments

  • Respond to enquiries

  • Deliver programmes and events

  • Improve our services

  • Meet our legal obligations

  • Maintain the safety and security of our facilities

We will only use your personal information for the purpose it was collected or for another purpose permitted under the Privacy Act 2020.

Website cookies

Our website may use cookies and analytics tools to help us understand how visitors use our website and improve your experience.

Cookies do not generally identify you personally unless you choose to provide personal information through our website.

You may disable cookies through your web browser if you prefer.

How we collect information

We collect information when you:

  • Complete an online enquiry or booking form

  • Contact us by phone, email or social media

  • Hire facilities or attend events

  • Register for programmes or activities

  • Subscribe to newsletters

  • Visit our website

  • Enter areas monitored by CCTV

Sharing your information

We do not sell or rent your personal information.

We may share information where necessary with:

  • Service providers who help us operate our business

  • Event organisers where relevant

  • Emergency services

  • Government agencies where required by law

  • Our professional advisers (such as auditors or legal advisers)

We will only share personal information where it is lawful and appropriate to do so.

CCTV monitoring

Mitre 10 Park operates CCTV cameras in selected areas of the park to help protect the safety and security of visitors, staff, volunteers and property.

CCTV footage is managed in accordance with the Privacy Act 2020 and is only accessed or disclosed where there is a legitimate reason to do so.

For more information about how CCTV footage is collected, stored, accessed and disclosed, please refer to our CCTV Policy.